Terms and conditions
Plain-language terms for every watch Watchtyme services. By leaving or sending your watch to Watchtyme, you agree to these terms.
Last updated: November 14, 2026
1. Estimates
Estimates are free, whether you bring your watch in or send it by mail.
Watchtyme gives you a firm price before any work begins. Nothing is done without your approval.
If Watchtyme finds something unexpected once the work has started, you will be contacted before anything is done that changes the price.
2. Payment
Full service: 50% of the estimate is due when you leave your watch with Watchtyme, and the balance is due when you pick it up.
Smaller jobs (batteries, pressure tests, crystals, straps and similar work): full payment is due at the time of service.
Mail-in: the balance is due before your watch is shipped back to you.
Accepted payment methods, in order of preference: Interac e-Transfer, cash, debit and credit card.
Your watch is returned once it has been paid in full.
3. Parts
Genuine manufacturer parts are used whenever they are available, including genuine Rolex and Nomos parts.
If a genuine part is not available, Watchtyme will tell you and offer a non-genuine option. It is only used with your approval.
4. Warranty
A full service is covered by a 1-year warranty from the day you pick up your watch. It covers the work performed. Parts are not covered by the warranty.
Watchtyme is not strict about the exact date. If a problem shows up shortly after the year is over, get in touch with the workshop and it will be looked at fairly.
The warranty does not cover: damage from drops, impacts or accidents; water damage, unless the watch was pressure tested by Watchtyme and used within its rated water resistance; normal wear such as scratches, straps and batteries; or problems unrelated to the work performed.
Important: the warranty is void if your watch is opened or worked on by anyone else after Watchtyme has serviced it.
5. Water resistance
Older watches may no longer be water resistant, even after a service. Water resistance is only confirmed when a pressure test is done.
Watchtyme recommends a pressure test whenever a watch is opened, for example for a battery change.
6. Shipping
Watches are shipped through carriers such as Canada Post, UPS, FedEx or Purolator. Watchtyme is not responsible for loss, damage or delays caused by the carrier.
That is why every watch should travel insured. When you send your watch to Watchtyme, add insurance for its full value. If a watch is lost or damaged in transit, the claim is made with the carrier and its insurance.
Watchtyme can arrange insured shipping for you. Ask before you send your watch.
Always email chris@watchtyme.net before shipping, so your watch is expected.
7. Watches that are not picked up
Watchtyme will contact you when your watch is ready.
Under article 944 of the Civil Code of Québec, a watch that is not claimed within 90 days after the work is completed is considered forgotten. Watchtyme will then send you a written notice, giving you another 90 days to pick it up.
The first 90 days after the work is completed are free. After that, a storage fee of $10 per month applies until the watch is picked up.
If the watch is still not claimed at the end of the notice period, Watchtyme may sell it. The amount owed for the work, storage and the costs of the sale is deducted from the sale price, and the remainder is kept for the owner as required by law.
8. Insurance while your watch is with us
Full service: while your watch is at the workshop for a full service, it is stored securely and covered by Watchtyme’s insurance.
Smaller jobs (batteries, bracelet adjustments, strap changes and any work other than a full service): your watch is not covered by Watchtyme’s insurance while it is at the workshop.
If you would like your watch covered during a smaller job, check whether your own home or personal insurance covers it.
9. Our responsibility
Every watch is handled with care. Some watches, especially vintage ones, cannot be repaired, or parts may no longer be made. Watchtyme will tell you if that is the case before any work begins.
Watchtyme is not responsible for problems that existed before the watch was left for service and are unrelated to the work performed.
10. Changes to these terms
Watchtyme may update these terms from time to time. The version in effect on the day you leave your watch applies to that job.
These terms are governed by the laws of Québec.
Questions about these terms? Write to chris@watchtyme.net or call 514 641 6896.